Your Glow Questions Answered
Your Glow Questions Answered
What is light therapy and how does it work?
Light therapy uses specific wavelengths of light to stimulate cellular activity in the skin. Red and near-infrared light penetrate the skin to boost collagen production, reduce inflammation, and accelerate skin repair.
How often should I use my Lumèra device?
For best results, we recommend using your Lumèra device 3–5 times per week for the first 4 weeks, then maintaining with 2–3 sessions per week thereafter.
How long does each session take?
Each session takes between 10–20 minutes depending on the treatment area and your skincare goals.
Is light therapy safe for all skin types?
Yes, Lumèra devices are designed to be safe for all skin types. However, if you have a photosensitive condition or are taking photosensitising medications, please consult your doctor before use.
When will I start seeing results?
Many customers notice improvements in skin texture and radiance within 2–4 weeks of consistent use. Optimal results are typically visible after 8–12 weeks.
What is your returns policy?
We offer a 60-Day Money-Back Guarantee. If you are not completely satisfied, simply contact us within 60 days of purchase for a full refund — no questions asked.
How do I contact Lumèra support?
You can reach our team via the contact form on our website or by emailing us directly. We aim to respond within 24 hours.