Shipping policy
Shipping Policy
Last updated: 01/08/2026
Thank you for shopping with LUMERA. This Shipping Policy explains how we process and ship your order.
Shipping Coverage
We currently ship to addresses within the United States (all 50 states, including Alaska, Hawaii, and US territories; PO boxes and APO/FPO addresses accepted). We don't currently offer international shipping.
Processing Time
Orders are processed within 5–7 business days of purchase, Monday–Friday, excluding weekends and public holidays. Processing time is the time it takes us to prepare, pack, and hand your order to the carrier — it's separate from transit time.
Orders placed during high-volume periods (holidays, promotions, product launches) may take longer to process. We'll email you if there's a significant delay with your order.
Shipping Costs
We charge a flat fee per order, regardless of order size or destination within the US.
Estimated Delivery Time
Once your order ships, delivery typically takes 3–5 business days depending on your location. Total time from order to delivery is generally processing time + transit time (e.g., 5–7 business days processing + 2 business days transit).
These are estimates from our shipping carrier and aren't guaranteed. LUMERA isn't responsible for delays caused by the carrier, weather, customs, or other events outside our control.
Order Tracking
Once your order ships, you'll get a confirmation email with a tracking number so you can follow your package. If you haven't received tracking info within 2 business days of placing your order, contact us at info@lovelumera.com.
Shipping Carrier(s)
We partner with trusted national shipping carriers to deliver your order. The carrier used may vary depending on your location and package size.
Incorrect Shipping Addresses
Please double-check your shipping address at checkout. LUMERA isn't responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us at info@lovelumera.com as soon as possible — we'll do our best to update it before the order ships, but we can't guarantee changes once an order has entered processing.
Lost or Stolen Packages
LUMERA isn't responsible for packages lost, stolen, or damaged after being marked delivered by the carrier. If your tracking shows delivery but you haven't received your package:
- Check with neighbors or other household members
- Contact the shipping carrier directly with your tracking number
- Reach out to us at info@lovelumera.com and we'll help where we can
Damaged Items
If your order arrives damaged, contact us at info@lovelumera.com within 48 hours of delivery with your order number and photos of the damaged item and packaging. We'll arrange a replacement or refund in accordance with our [Return & Refund Policy].
Order Changes and Cancellations
Need to change or cancel your order? Contact us at info@lovelumera.com as soon as possible. We can only accommodate changes or cancellations before your order enters processing — once it has shipped, it's subject to our [Return & Refund Policy].
Contact Us
Questions about your shipment? Reach out to us at info@lovelumera.com.
This policy is provided as a general template. Please confirm actual shipping rates, carriers, and delivery windows with your fulfillment provider, and have this policy reviewed to ensure it accurately reflects your operations.