Refund policy

Return & Refund Policy

Last updated: 01/08/2026

At LUMERA, we want you to love your Red Light Therapy wand. If something isn't right, here's how we handle returns and refunds.

14-Day Return Window

You may request a return within 14 days of the delivery date shown in your shipping confirmation. Return requests submitted after this window will not be accepted.

Condition Requirements

To qualify for a return, your item must be:

  • Unopened and unused, in its original packaging
  • Accompanied by all original accessories, inserts, and documentation
  • In the same condition you received it

Items that have been opened, used, or show signs of wear are not eligible for a return or refund, except where the item is defective (see below).

How to Start a Return

  1. Email us with your order number and reason for return within 14 days of delivery.
  2. Our team will review your request and, if approved, send you a Return Merchandise Authorization (RMA) number and return instructions.
  3. Pack the item securely in its original, unopened packaging and include the RMA number.
  4. Ship the item to the address provided in your return confirmation.

Returns sent without an RMA number may be delayed or refused.

Return Shipping Costs

  • Defective or damaged items: LUMERA covers the cost of return shipping. We'll email you a prepaid shipping label.
  • All other returns (e.g., change of mind, ordered by mistake): the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as LUMERA is not responsible for items lost in transit.

Defective or Damaged Items

If your wand arrives damaged or develops a defect covered by warranty, contact us  within 14 days of delivery with:

  • Your order number
  • A description of the issue
  • Photos or a short video showing the defect

We'll arrange a free return and issue a full refund or replacement, at your choice, once the item is received and the defect is confirmed.

Refunds

Once your return is received and inspected, we'll notify you by email of the approval or rejection of your refund.

  • Approved refunds are issued to your original payment method within 5–10 business days.
  • Original shipping charges are non-refundable, except in cases of a defective or incorrect item.
  • If you haven't received your refund after this window, please check with your bank or card provider first, as processing times vary, then contact us if the issue persists.

Non-Returnable Items

The following are not eligible for return or refund:

  • Items returned outside the 14-day window
  • Opened or used items (unless defective)
  • Gift cards
  • Final sale or clearance items (if applicable)

Exchanges

We currently do not offer direct exchanges. If you'd like a different item, please return your original order (subject to the terms above) and place a new order.

Order Cancellations

Orders can be cancelled free of charge before they ship. Once an order has shipped, it is subject to this Return & Refund Policy.

Contact Us

If you have any questions about this policy, reach out to us 

This policy is provided as a general template and does not constitute legal advice. Please have it reviewed by a legal professional to ensure compliance with the consumer protection laws in the regions where you sell (e.g., UK Consumer Rights Act, EU Consumer Rights Directive, US state laws), especially around statutory cooling-off periods, which may grant rights beyond what's outlined here.