Refund policy

Return & Refund Policy

Last updated: 01/08/2026

At LUMERA, we want you to love your Red Light Therapy wand. If something isn't right, here's how we handle returns and refunds.

14-Day Return Window

You may request a return within 14 days of the delivery date shown on your shipping confirmation. Requests submitted after this window won't be accepted.

Condition Requirements

To qualify for a return, your item must be:

  • Unopened and unused, in its original packaging
  • Accompanied by all original accessories, inserts, and documentation
  • In the same condition you received it

Items that have been opened, used, or show signs of wear are not eligible for return or refund — unless the item is defective (see below).

How to Start a Return

  1. Email info@lovelumera.com with your order number and reason for return within 14 days of delivery.
  2. Our team will review your request and, if approved, send you a Return Merchandise Authorization (RMA) number and instructions.
  3. Pack the item securely in its original, unopened packaging and include the RMA number.
  4. Ship the item to the address provided in your return confirmation.

Returns sent without an RMA number may be delayed or refused.

Return Shipping Costs

  • Defective or damaged items: LUMERA covers return shipping — we'll email you a prepaid label.
  • All other returns (change of mind, ordered by mistake, etc.): you're responsible for return shipping. We recommend a trackable method, as LUMERA isn't responsible for items lost in transit.

Defective or Damaged Items

If your wand arrives damaged or develops a covered defect, email info@lovelumera.com within 14 days of delivery with:

  • Your order number
  • A description of the issue
  • Photos or a short video showing the defect

Once we confirm the defect, we'll arrange a free return and issue a full refund or replacement — your choice.

Refunds

Once your return is received and inspected, we'll email you with the approval or rejection of your refund.

  • Approved refunds are issued to your original payment method within 5–10 business days.
  • Original shipping charges are non-refundable, except for defective or incorrect items.
  • If your refund hasn't arrived after this window, check with your bank or card provider first, as processing times vary — then contact us if the issue persists.

Non-Returnable Items

  • Items returned outside the 14-day window
  • Opened or used items (unless defective)
  • Gift cards
  • Final sale or clearance items (if applicable)

Exchanges

We don't currently offer direct exchanges. If you'd like a different item, return your original order (subject to the terms above) and place a new order.

Order Cancellations

Orders can be cancelled free of charge before they ship. Once shipped, an order is subject to this Return & Refund Policy.

Contact Us

Questions about this policy? Email us at info@lovelumera.com — we're happy to help.

This policy is provided as a general template and does not constitute legal advice. Please have it reviewed by a legal professional to ensure compliance with consumer protection laws in the regions where you sell (e.g., UK Consumer Rights Act, EU Consumer Rights Directive, US state laws), especially around statutory cooling-off periods, which may grant rights beyond what's outlined here.