Terms of service

Terms of Service

Last updated: 01/08/2026

Welcome to LUMERA. These Terms of Service ("Terms") govern your access to and use of the LUMERA website, products, and services (collectively, the "Services"), operated by LUMERA.

By accessing or using our Services, placing an order, or creating an account, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to use our Services and make purchases. By using our Services, you represent that you meet this requirement.

2. Products and Descriptions

We strive to display our products, including the LUMERA Red Light Therapy wand, as accurately as possible. However, we don't warrant that product descriptions, images, pricing, or other site content are accurate, complete, current, or error-free. We reserve the right to correct errors and update information at any time without prior notice.

Not Medical Advice. LUMERA products are intended for general skincare and wellness use only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or condition. Consult a physician before use if you're pregnant, have a medical condition, use photosensitizing medication, or have concerns about a skin condition.

3. Orders and Payment

  • Placing an order is an offer to purchase, which we may accept or decline at our discretion.
  • We reserve the right to refuse or cancel any order due to product availability, pricing or listing errors, or suspected fraud.
  • Prices are listed in USD and subject to change without notice. Applicable taxes and shipping costs are calculated and displayed at checkout.
  • You agree to provide current, complete, and accurate purchase and account information.

4. Subscriptions

Some products or services may be offered on a subscription basis.

  • Billing. By subscribing, you authorize us to charge your chosen payment method on a recurring basis (e.g., monthly) at the then-current rate, until you cancel.
  • Cancellation. You may cancel anytime by emailing info@lovelumera.com. Cancellation takes effect at the end of the current billing cycle; no partial refunds are issued for the remainder of a billing period unless required by law.
  • Price Changes. We may change subscription pricing from time to time and will give advance notice before it applies to your next billing cycle.
  • Failed Payments. If a payment fails, we may retry the charge and/or suspend your subscription until it's resolved.

5. Shipping and Delivery

Shipping timelines shown at checkout are estimates only and not guaranteed. Risk of loss and title pass to you upon delivery to the shipping carrier. LUMERA isn't responsible for delays caused by the carrier, customs, or other events outside our control.

6. Returns and Refunds

Returns and refunds are governed by our separate [Return & Refund Policy], which is incorporated into these Terms by reference.

7. Intellectual Property

All content on our Services — text, graphics, logos, images, product designs, and software — is the property of LUMERA or our licensors and is protected by intellectual property law. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

8. User Accounts

If you create an account, you're responsible for keeping your login credentials confidential and for all activity under your account. Notify us immediately at info@lovelumera.com of any unauthorized use.

9. Prohibited Conduct

You agree not to:

  • Use the Services for any unlawful purpose
  • Attempt to gain unauthorized access to our systems or another user's account
  • Interfere with or disrupt the operation of the Services
  • Post or transmit harmful code, spam, or fraudulent content
  • Resell or commercially exploit our products or content without authorization

10. Disclaimer of Warranties

The Services and products are provided "as is" and "as available," without warranties of any kind, express or implied — including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the Services will be uninterrupted, error-free, or secure.

11. Limitation of Liability

To the fullest extent permitted by law, LUMERA and its officers, employees, and affiliates aren't liable for any indirect, incidental, special, consequential, or punitive damages, or lost profits or revenues, arising from your use of the Services or products, even if advised of the possibility of such damages. Our total liability for any claim arising from these Terms or your use of the Services won't exceed the amount you paid LUMERA in the six (6) months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless LUMERA and its officers, employees, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the Services, your violation of these Terms, or your violation of any third party's rights.

13. Dispute Resolution and Arbitration

Please read this section carefully — it affects your legal rights, including your right to file a lawsuit in court.

  • Binding Arbitration. Any dispute, claim, or controversy arising from these Terms or your use of the Services will be resolved by binding arbitration rather than in court, except that you may bring qualifying claims in small claims court.
  • Arbitration Rules. Arbitration will be administered by the American Arbitration Association ("AAA") under its rules then in effect, taking place in California or remotely by agreement of the parties.
  • Class Action Waiver. You and LUMERA agree that any arbitration or proceeding is limited to the dispute between us individually. To the fullest extent permitted by law, no arbitration or proceeding will be joined with another, and there is no right to arbitrate on a class-action basis.
  • Opt-Out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice to info@lovelumera.com.
  • Exceptions. Either party may bring an individual action in small claims court, or seek injunctive or equitable relief for intellectual property infringement or unauthorized access to the Services.

14. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except where superseded by the Federal Arbitration Act as to Section 13.

15. Changes to These Terms

We may update these Terms from time to time. Updates are indicated by a revised "Last updated" date. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

16. Severability

If any provision of these Terms is found unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

17. Contact Us

Questions about these Terms? Email us at info@lovelumera.com.

This document is provided as a general template and does not constitute legal advice. Please have it reviewed by a licensed attorney to ensure compliance with applicable federal law and the laws of the state(s) and countries where you operate, particularly around subscription billing (auto-renewal disclosure laws vary significantly by state) and arbitration enforceability.